PRIVACY POLICY

PRIVACY POLICY

Effective Date: 10/10/2026

Eleven Aesthetics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit elevenaesthetics.com, submit a form, or communicate with us by phone, email, or text message (SMS). By using our website or services, you agree to the practices described here.

INFORMATION WE COLLECT

Information you provide: We collect personal information you give us, such as your name, email address, mailing address, and phone number, when you fill out a form, book an appointment, request information, or contact us.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, device information, domain name, access times, pages viewed, and referring website addresses. We use this information to operate and maintain the website, improve our services, and produce general usage statistics.

Demographic information: We may collect non-identifying information such as ZIP code, age, preferences, and interests.

HOW WE USE YOUR INFORMATION

We use your information to:

- Provide the services you request and respond to your inquiries

- Schedule, confirm, and remind you of appointments

- Send account notifications, customer care messages, and service updates

- Send information about our services, offers, and promotions where you have opted in

- Conduct surveys and gather feedback to improve our services

- Operate, secure, and improve our website

- Comply with legal obligations

SMS / TEXT MESSAGING

If you provide your mobile phone number and opt in, we may send you text messages from Eleven Aesthetics for customer service, promotions, and automated customer care messages. This includes appointment reminders and confirmations, customer care, account notifications, and promotional offers. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or lease your personal information to third parties. We may share information with trusted service providers who help us operate our business, such as website hosting, scheduling, email and SMS delivery, payment processing, and customer support. These providers may use your information only to perform services for us and must keep it confidential.

We may also disclose information when required by law, to respond to legal process, or to protect the rights, property, or safety of our business, our clients, or others. We do not use or disclose sensitive personal information, such as race, religion, health conditions, or political affiliation, without your explicit consent.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve your experience. A cookie is a small text file stored on your device. You can set your browser to refuse cookies, though some parts of the site may not function properly as a result.

THIRD-PARTY LINKS

Our website may link to other websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Information transmitted through our website is protected with encryption (SSL/TLS). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We keep personal information only as long as needed to provide our services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.

YOUR RIGHTS AND CHOICES

- Text messages: Reply STOP to any message to opt out.

- Email: Click the unsubscribe link in any marketing email.

- Access, correction, deletion: Contact us to request a copy of your information or to correct or delete it.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you may have the right to know what personal information we collect, request deletion or correction, and opt out of the sale or sharing of your information. We do not sell your personal information. We will not discriminate against you for exercising these rights. To submit a request, contact us using the information below.

CHILDREN'S PRIVACY

Our website and SMS program are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date. We encourage you to review it periodically.

CONTACT US

Eleven Aesthetics

40820 Winchester Rd, Suite 2505-32, Temecula, CA 92591

Phone: (951) 583-3068

Email: help@elevenaesthetics.com

Website: elevenaesthetics.com